4 Ways to Contact Amazon UK - wikiHow (2024)

  • Categories
  • Finance and Business
  • Shopping
  • Shopping Online
  • Amazon

Download Article

Explore this Article


1Phoning Amazon UK

2Using Amazon UK Online Chat

3Using Twitter

4Using Facebook

+Show 1 more...

-Show less...

Other Sections


Tips and Warnings

Related Articles


Article Summary

Written byLuigi Oppido|Edited byNicole Levine, MFA

Last Updated: March 19, 2024

Download Article

This wikiHow teaches you the fastest ways to contact Amazon UK's customer support team to resolve any issues you have with the service. Amazon no longer has a support e-mail address, so there is no way to contact Amazon UK via email. Amazon UK's support team is primarily available through live chat (the speediest option) and over the phone, but you can also ask questions through Amazon's official Twitter (@AmazonHelp) and Facebook (Amazon.co.uk) accounts.

Amazon's Contact Info at a Glance

  • Call Amazon's UK help line at 0800 279 7234. If you're outside of the UK, dial +44 207 084 7911.
  • Visit Amazon's Live Chat page to message a representative online.
  • Note that Amazon no longer has a support email address.

Method 1

Method 1 of 4:

Phoning Amazon UK

Download Article

  1. 1

    Go to https://www.amazon.co.uk/gp/help/customer/contact-us. Amazon UK offers the ability to request a near-instant phone call from a representative if you provide some details online first. If you're not already signed in to your Amazon account, you'll be prompted to do so now.

    • If you'd rather phone Amazon yourself, you can do so, although you may need to wait in a queue.
      • For general issues in the UK, dial 0800 279 7234. If you're outside of the UK, dial +44 207 084 7911.
      • For Kindle support in the UK, dial 0800 496 2449. Outside of the UK, dial +44 203 356 6212.
  2. 2

    Click the We can call you link. It's a somewhat-small link under the large orange Chat button on the left side of the page. This redirects you to a page on which you'll have to enter some more info.


  3. 3

    Select a reason for contacting Amazon. Buttons containing different reasons for containing support appear at the top of the page. Click the one that best applies to your issue. If you don't see something that fits your needs, click the Prime and more button for more options.

    • If you're containing Amazon about an order, select the order from the list, or click choose different order to see additional orders from which to choose.
  4. 4

    Select an option from the "Tell us more about your issue" menu. You may have to scroll down a little to see this menu.

    • Once you make a selection, the system may give you another drop-down menu to further explain your issue.
  5. 5

    Click the yellow Phone button. It's under the "Or, talk to someone" header. You may have to scroll down a little to find it.

  6. 6

    Enter your phone number. Begin by choosing your country from the "Country/Region" drop-down menu, then input your phone number into the "Your number" blank.

  7. 7

    Click Call me now. It's the yellow button below the phone number blank. This sends a message to Amazon's customer support with the information you provided so they can quickly help you resolve your problem. Keep your phone nearby to answer the call when it comes.[1]

    • It usually takes between 2 and 15 minutes to receive a phone call from Amazon's support staff, but the wait may be longer at peak hours.
  8. Advertisem*nt

Method 2

Method 2 of 4:

Using Amazon UK Online Chat

Download Article

  1. 1

    Go to https://www.amazon.co.uk/gp/help/customer/contact-us. Amazon's chat support service is the fastest way to contact Amazon UK for all types of support. Although you'll start the conversation with a bot, you can easily request to speak with a human at any time. If you're not already signed in to your Amazon account, you'll be prompted to do so now.

  2. 2

    Click the Start chatting now button. It's the orange button on the left side of the page. This opens a chat window.

  3. 3

    Type your question and click Send. You'll see some example questions in ovals at the bottom of the window—you can simply click one of those if you'd like.

  4. 4

    Answer any additional questions from the bot. Amazon's messaging bot will attempt to guide you through your issue.

    • If your issue is resolved by the bot, click Never mind, thank you at the bottom of the window to close it.
  5. 5

    Ask to speak with a human if the bot cannot help. If you're not able to find the information you need, type I want to speak to a human into the typing area and click Send. You can then click Get help through chat to connect to a live person for further assistance.

  6. Advertisem*nt

Method 3

Method 3 of 4:

Using Twitter

Download Article

  1. 1

    Open Twitter on your computer, phone, or tablet. As long as you have a Twitter account, you can contact Amazon's official customer service account @AmazonHelp 7 days a week.[2]

    • If you're not signed in to Twitter, sign in now.
  2. 2

    Click or tap the Search bar and type amazonhelp. A list of matching results will appear.

  3. 3

    Click or tap AmazonHelp. It's the account name with a round icon that says "Customer Service" inside. A blue and/or white star icon will appear next to "Amazon Help" at the top of the page to indicate that it's an official account.

  4. 4

    Click or tap the envelope. It's to the right of AmazonHelp's profile photo at the top of the page. This opens a private message window.

  5. 5

    Type your request or issue. Be specific, but avoid including payment details until you've been instructed to do so by a representative.

  6. 6

    Click or tap the Send button. A representative will typically respond within 24 hours—usually sooner. If you don't hear back in 1-2 days, try tweeting at @AmazonHelp publicly.

  7. Advertisem*nt

Method 4

Method 4 of 4:

Using Facebook

Download Article

  1. 1

    Open Facebook on your computer, phone, or tablet. If you have a Facebook account, you can use it to contact Amazon UK through their official Facebook page. Amazon UK's Facebook support team is available to answer questions 7 days a week between 7 AM and 7 PM.[3]

    • It's not possible to send a private message to Amazon UK on Facebook—you'll need to make a public post on their official page. Use this method for less serious concerns as you won't be able to exchange private information in this manner.
  2. 2

    Go to Amazon UK's support page. If you're using a computer, had to https://www.facebook.com/AmazonUK. If you're on a phone or tablet, tap the magnifying glass near the top-right corner of the app, type amazon.co.uk, and then tap Amazon.co.uk (the option with a blue Amazon smile icon) in the search results.

  3. 3

    Type your question or issue into the "Write a post" or "Write something" box. If you're using the newest version of Facebook on a computer, click the gray Create Post button at the top of the right column of the page. If you're using the older version of Facebook or the mobile app, scroll down and click or tap Write something on the Page.

    • Since your message will be public, don't include any private information (e.g., contact info, payment details).
  4. 4

    Tap Publish (mobile) or click Post (computer). Your post will then appear on Amazon UK's Facebook page. Sometimes you'll hear back the same day you make the post, but it can take a day or two to receive a response.

  5. Advertisem*nt

Expert Q&A

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.





      • When you “Select an issue” on the contact page, Amazon offers a “Did you know?” box that matches with the issue that you selected. Read this box first to see if it provides the solution you are looking for before choosing a contact method.


        Helpful0Not Helpful0

      • Amazon UK's “Help” section on the website shares written answers to many commonly asked questions without talking to a service representative.


        Helpful0Not Helpful0

      Submit a Tip

      All tip submissions are carefully reviewed before being published


      Thanks for submitting a tip for review!

      4 Ways to Contact Amazon UK - wikiHow (29)


      You Might Also Like

      The Best Ways to Resolve an Issue with Amazon
      How to Contact a Seller on Amazon: Simple Step-by-Step GuideHow toContact Jeff BezosHow toCall AmazonWhere Can You Find Amazon Discount Codes?How to Connect a New Remote to FireStick Without the Old RemoteHow toLeave Seller Feedback on AmazonWhat to Do if Your Amazon Package Is Lost or Stolen: Full GuideHow toCompare Products on AmazonA Simple Tutorial to Change Your Amazon EmailConnect a Fire Stick to Wi-Fi With or Without a Remote


      About This Article

      4 Ways to Contact Amazon UK - wikiHow (44)

      Written by:

      Luigi Oppido

      Computer & Tech Specialist

      This article was written by Luigi Oppido and by wikiHow staff writer, Nicole Levine, MFA. Luigi Oppido is the Owner and Operator of Pleasure Point Computers in Santa Cruz, California. Luigi has over 25 years of experience in general computer repair, data recovery, virus removal, and upgrades. He is also the host of the Computer Man Show! broadcasted on KSQD covering central California for over two years. This article has been viewed 808,609 times.

      231 votes - 34%

      Co-authors: 14

      Updated: March 19, 2024


      Categories: Amazon

      Article SummaryX

      1. Go to https://www.amazon.co.uk/gp/help/customer/contact-us.
      2. Sign in.
      3. Click Start chatting now.
      4. Ask a question.
      5. Respond to questions from the bot.
      6. Ask for a human if the bot cannot help.

      Did this summary help you?

      • Print
      • Send fan mail to authors

      Thanks to all authors for creating a page that has been read 808,609 times.

      Reader Success Stories

      • 4 Ways to Contact Amazon UK - wikiHow (45)


        Jan 10

        "Needed email address for complaints, as not having success with phone calls or online chat."

      More reader storiesHide reader stories

      Did this article help you?


      4 Ways to Contact Amazon UK - wikiHow (2024)
      Top Articles
      Latest Posts
      Article information

      Author: Jeremiah Abshire

      Last Updated:

      Views: 6092

      Rating: 4.3 / 5 (74 voted)

      Reviews: 89% of readers found this page helpful

      Author information

      Name: Jeremiah Abshire

      Birthday: 1993-09-14

      Address: Apt. 425 92748 Jannie Centers, Port Nikitaville, VT 82110

      Phone: +8096210939894

      Job: Lead Healthcare Manager

      Hobby: Watching movies, Watching movies, Knapping, LARPing, Coffee roasting, Lacemaking, Gaming

      Introduction: My name is Jeremiah Abshire, I am a outstanding, kind, clever, hilarious, curious, hilarious, outstanding person who loves writing and wants to share my knowledge and understanding with you.