Director at RWJBarnabas Health in Medical Records, Oceanport, NJ| RWJBarnabas Health (2024)

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Location:

System Business Office, 2 Crescent Place, Oceanport, NJ 07757

Job Overview:

Application Description

Willow Inpatient/Ambulatory Pharmacy System automates pharmacy communication and workflow while coordinating ordering, dispensing, and charging activities. Integrated with EpicCare Inpatient Clinical System, Epic Ambulatory, Beacon and ASAP application as well as Epic s embedded decision support engine, Willow delivers proactive guidance and financial support suggestions. The Willow team builds extensive and complicated medication ordering processes for providers and oversees the safety of medication ordering build and dispensing. Third party applications include First Data Bank Alert Space, Pyxis dispensing database, Baxter IV pump library and PCA pump library

Role Description

The Director of IT Applications is responsible for strategic and operational leadership of the healthcare system s enterprise of designated applications. This responsibility includes design, development, support, and maintenance. The Director will work closely with senior operational leadership, internal IT leadership, and representatives of administrative and academic departments to develop and execute the health system s technology tactical plans according to strategy and system goals. The position provides site management with analysis and recommendations to improve and expand applications, system integration and application performance. The Director is responsible for all core activities pertaining to the staffing, budgeting, planning, execution, and support of applications according to need and demand. The Director is responsible to ensure his/her teams align with the overall IT strategic plan in support of cultural, business, and clinical transformation objectives. The Director of IT Applications is expected to be knowledgeable about organizational policies, procedures, and business operations, as well as the area of business they are representing and the functionality available in the application(s). The Director is responsible for inclusively guiding and facilitating organizational stakeholders, team members, consultant resources, application installation/project resources to ensure that all goals are achieved efficiently, effectively and with integrity.

Qualifications:

Required:

• Five (5) years relevant experience
• Bachelor s degree or equivalent years of relevant work experience
• Experience in a leadership role(s) involved with implementing financial/clinical information systems and/or large-scale and complex standardization and implementation of an enterprise EHR or large application suite.
• Superior organizational and people management skills
• Superior ability lead and interact with multidisciplinary teams
• Demonstrated ability to align and motivate key process stakeholders, clinical and financial and/or business and administrative staff.
• Strong assertiveness skills and ability to manage conflict in a variety of situations
• Demonstrated knowledge and work experience in application s operational departments including regulatory, standards and changes in healthcare environment.
• Demonstrates an acumen in industry trends both in technology, healthcare practices (financial and operational)
• Demonstrates strong ability to motivate and organize teams
• Demonstrated workflow process analysis and design, communication and interpersonal skills, facilitation/training skills, project management capabilities, and leadership orientation
• Experience in application s installations and large scale go live projects preferred

Preferred:

• Seven (7) to Eight (8) years experience in leadership in a health care setting
• Master s degree in Health Care, Information Technology, Business or related field

Certifications and Licenses Required:

• Clinical Applications may require licensure according to application

Essential Functions:

1. Team & Application Management

• Staffing and coaching of team members and closing gaps involving competency through training
• Maintaining employee relations in accordance with RWJBH policies and procedures
• Establishing clear and specific performance standards and expectations for team members.
• Following through on requests and inquiries from team members and responds to them in a timely manner. Is visible and accessible to staff. Conducts frequent staff meetings.
• Applying policies and procedures consistently for all team members.
• Conducting staff performance appraisals on time in accordance with policy timeframes.
• Effectively allocating and scheduling resources. Utilizing resources, both labor and non-labor to maximize efficiency and quality.
• Developing and documenting internal procedures that will be used in conjunction with the applications
• Setting standards for naming and numbering conventions, security classifications, and documentation
• Prioritizing changes requested for the system
• Keeps Operational Leadership updated on system changes, outage plans and future upgrades
• Reviewing new vendor software releases and updates to help determine which features will be utilized
• Providing senior management with regular status reports for all reporting areas.
• Takes initiative to problem solve within job scope with other IT and/or operational leaders before escalation.

2. Project Leadership & Management

• Demonstrating self-direction and ability to manage integrated project deliverables

• Working collaboratively to ensure the system meets business needs in regard to the project deliverables and timeline
• Maintaining regular communication including participating in regular project team meetings
• Responding timely to escalation of issues and questions
• Communicating regularly with other leaders to resolve issues, conflicts and application integrations
• Ensuring that appropriate subject matter experts are involved in design, configuration and testing sessions
• Facilitating the development of integrated workflows by working closely with the project team, subject matter experts and technical leads to define processes that cross applications and functional areas
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with applications they direct.
• Holding regular communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Holds teams accountable to service level agreements

3. Planning

• Working with key users to assess their information needs, including and but not limited to physicians, clinicians, and department heads.

• Providing direction and advice to senior management in anticipating the information needs of the customer.
• Working with senior management to review and prioritize system requests
• Planning for and assessing integration requirements of systems
• Researching and evaluating emerging information technologies to be assimilated, integrated and introduced within the organization.
• Developing short and long range goals and objectives consistent with the Information Systems Strategic Plan.
• Preparing and monitoring operating and capital budgets.
• Establishing and maintaining an inventory of projects/applications requested, in progress, implemented and on hold.

4. Customer Support & Experience

• Promoting a compassionate and supportive environment
• Demonstrating effort to provide prompt and consistent service
• Identifying issues that arise in the application area(s) as well as issues that impact other application and technical teams and working collaboratively to resolve them.
• Directs and executing identified mitigation plans
• Developing a support model inclusive of on-call support
• Reviewing the status of projects and issues on an ongoing basis with operational leadership, which includes the creation of status reports
• Reviews and keeps apprised of enhancement and catalog requests aging and progress according to prioritization
• Collaborates and develops good working relationships across leadership in the healthcare system.
• Holds Managers accountable to customer service standards including timely customer communications and updates according to project/issues status and build requests

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursem*nt
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employe