New level 2 skill definitions added (2024)

New level 2 skill definitions added | SFIA level 1 to 3 expectations of employees and managers

We have introduced additional Level 2 skill descriptions in response to feedback from the global SFIA community.

These new descriptions aim to define the skills and expectations for entry-level roles.

Key Features of Level 2 Descriptions:

Focus on assisting others with tasks
Emphasis on following standard procedures
Work performed under routine guidance and supervision

Context:

Level 2 descriptions go beyond mere awareness or knowledge of the domain.
Individuals at this level are actively learning while performing work tasks.
Professionals are expected to engage in hands-on work but without the full responsibility associated with Level 3 skills.
The value and impact of Level 3 skills are not reduced or underestimated.

New Additions:

36 additional Level 2 definitions have been added.
This brings the total to 94 Level 2 definitions for SFIA 9.

Level 2 added to these SFIA skills - click to see the level 2 description	Levels for this skill	Concise description of the SFIA skill
Animation development	2 - 6	Designing and developing animated and interactive systems such as games, simulations and virtual environments.
Systems design	2 - 6	Designing systems to meet specified requirements and agreed systems architectures.
Hardware design	2 - 6	Specifying and designing hardware systems and components to meet defined requirements by following agreed design principles and standards.
Database design	2 - 5	Specifying, designing and maintaining mechanisms for storing and accessing data.
Software configuration	2 - 6	Designing and deploying software product configurations into software environments or platforms.
Product management	2 - 6	Managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirement.
Data visualisation	2 - 5	Facilitating understanding of data by displaying concepts, ideas, and facts using graphical representations.
Data management	2 - 6	Developing and implementing plans, policies, and practices that control, protect and optimise the value and governance of data assets.
User research	2 - 6	Identifying users' behaviours, needs and motivations using observational research methods.
User experience analysis	2 - 5	Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.
User experience design	2 - 6	Producing design concepts and prototypes for user interactions with and experiences of a product, system or service.
Audit	2 - 7	Delivering independent, risk-based assessments of the effectiveness of processes, the controls, and the compliance environment of an organisation.
Risk management	2 - 7	Planning and implementing organisation-wide processes and procedures for the management of risk to the success or integrity of the enterprise.
Information security	2 - 7	Defining and operating a framework of security controls and security management strategies.
Information assurance	2 - 7	Protecting against and managing risks related to the use, storage and transmission of data and information systems.
Penetration testing	2 - 6	Testing the effectiveness of security controls by emulating the tools and techniques of likely attackers.
Digital forensics	2 - 6	Recovering and investigating material found in digital devices.
Facilities management	2 - 6	Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.
Continuity management	2 - 6	Developing, implementing and testing a business continuity framework.
Capacity management	2 - 6	Ensuring that service components have the capacity and performance to meet current and planned business needs.
Release management	2 - 6	Managing the release of new and updated services into production, ensuring alignment with business objectives and compliance standards.
Deployment	2 - 6	Transitioning software from development to live usage, managing risks and ensuring it works as intended.
Storage management	2 - 6	Provisioning, configuring, and optimising on-premises and cloud-based storage solutions, ensuring data availability, security, and alignment with business objectives.
Network support	2 - 5	Providing maintenance and support services for communications networks.
Business situation analysis	2 - 6	Investigating business situations to define recommendations for improvement action.
Feasibility assessment	2 - 6	Defining, evaluating and describing business change options for financial, technical and business feasibility, and strategic alignment.
Organisational change management	2 - 6	Planning, designing and implementing activities to transition the organisation and people to the required future state.
Competency assessment	2 - 6	Assessing knowledge, skills, competency and behaviours by any means, whether formal or informal, against frameworks such as SFIA.
Learning and development management	2 - 7	Delivering management, advisory and administrative services to support the development of knowledge, skills and competencies.
Service catalogue management	2 - 5	Providing a source of consistent information about available services and products to customers and users.
Problem management	2 - 5	Managingthe life cycle of all problems that have occurred or could occur in delivering a service.
Resourcing	2 - 6	Acquiring, deploying and onboarding resources.
Quality assurance	2 - 6	Assuring, through ongoing and periodic assessments and reviews, that the organisation’s quality objectives are being met.
Quality management	2 - 7	Defining and operating a management framework of processes and working practices to deliver the organisation's quality objectives.
Measurement	2 - 6	Developing and operating a measurement capability to support agreed organisational information needs.
Methods and tools	2 - 6	Ensuring methods and tools are adopted and used effectively throughout the organisation.