Senior Manager, Operations, On Demand Delivery, Delivery Experience (2024)

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Position Summary...

What you'll do...

Want to use your critical thinking & problem-solving abilities to influence the future of eCommerce? The Senior Manager, Operations, On Demand Delivery, Delivery Experience will support the strategy and operation of the delivery customer and driver experience of our gig driver platform. This leader will shape our strategy, set the bar for operational excellence, and help to grow our eCommerce business. They will develop and drive key strategic initiatives, shape the product and tooling roadmap, manage key tech partnerships, drive annual planning process, define and roll out scalable best practices and optimization efforts, and build out robust processes, KPIs, and reporting to make each of these initiatives successful. This role will require cross-functional partnerships to develop supply and demand plans, forecasting, and continuous feedback to grow the size of our network. This role will drive impact, improvement, and innovation to create a truly frictionless and engaging delivery experience and grow our eCommerce business.

On Demand Delivery works on fulfilling customer demand for everything in the store at the comfort of their home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. We are leveraging technology we have within our company and managing partnerships as needed to give our customers the convenience they want when shopping.

Our On Demand Delivery programs are a critical part of our business, as a Senior Manager, Operations you’ll collaborate with a high-energy team to build new products, processes, and services to fulfill the last mile delivery space that would scale across the country.

As the biggest player in the game, we trust our associates to innovate the future of shopping. If you are motivated by complex, purposeful challenges, a Senior Manager, Operations, On-Demand Delivery at Walmart could be the fit you’ve been looking for. This is that place.

You’ll sweep us off our feet if…

• You are data driven and leverage insights... to make informed and impactful decisions and know how to articulate to influencing business strategy, gain stakeholder buy-in and drive action.
• You understand the gig industry landscape and the connection between retail ecommerce and the Last Mile Delivery network.
• You're a visionary... constantly looking for ways to set us apart from the competition, spotting new and innovative technology that can make shopping experience easy, convenient, and fun.
• You're a strategic problem-solver... breaking down complex and ambiguous issues, formulating and testing hypotheses, developing, and communicating recommendations.
• You're an inspiring communicator... leading broad strategic initiatives isn't easy, but you educate and motivate others to move forward through effective structured communication and storytelling.
• You build trust quickly & lead by influence... creating sustainable business impact through cross-functional partnership, as well as end-to-end ownership
• Most importantly, you have led and will lead your teams with empathy… understanding the fundamental importance of each unique individual you serve and support.

You’ll make an impact by…

• Developing strategic direction for the delivery platform by defining, prioritizing, and driving the execution of high-impact strategic initiatives resulting in winning the customer and growing the business.
• Creating strategic plans by partnering with cross-functional partners to ensure optimal supply and demand planning to improve our forecasting approach and methods.
• Managing the development and improvement of new or existing operational tools, reports, and customer and driver-facing functionality by providing direction and input on project business and functional requirements; providing subject matter expertise; developing requirements; providing solutions for complex problems that span multiple businesses, functions and/or time frames with new or existing tools; and partnering cross-functionally with product management, merchandising, engineering, and other groups to drive projects .
• Managing the implementation of business solutions by building relationships and partnerships with key stakeholders; developing new innovations and tools for site selection and continuously improving selection methodology; leveraging best practices from cross-functional partners to streamline and improve processes; analyzing and interpreting information for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas to reduce costs and meet business goals; ensuring data accuracy; using knowledge and experience of the business to determine what activities must be done by serving as subject matter expert; developing and implementing scorecards and other tracking mechanisms; creating new innovations for store activation; collaborating with and influencing operations and other internal partners in support of strategies; and driving execution to meet metrics through customer service and platform development.
• Providing decision support by sourcing, organizing, analyzing, and interpreting data and information; providing influence and insight on current and future business trends; conducting analyses of initiatives to understand and communicate trends; translating data analysis into recommendations aligned with business objectives; and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.
• Directing the execution of projects, work streams, and programs by managing and modifying associated project plans; creating and managing task timelines; formatting and maintaining project data; organizing and facilitating communication materials to ensure successful roll-outs and implementations; identifying performance standards; measuring progress and adjusting performance accordingly; developing solutions and contingency plans for issues that have been escalated by project managers; adjusting direction based on project evaluation; and managing budget and approving expenditures for assignments where required.
• Driving activities and projects that generate revenue, offset operational expenses, mitigate loss, and allocate or influence budget spending by researching and integrating information and data; applying business measures and analyses to identify improvement opportunities; analyzing and interpreting information by using various analytical methodologies for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas that reduce costs and meet business goals; using judgment to prioritize assignments; and ensuring data accuracy.
• Driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
• Providing supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
• Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
• Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursem*nt, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.